Bvlgari Client Advisor

Manila • Philippines

Saturday, April 26, 2025

Bulgari, a prestigious name in the luxury watches and jewellery sector, is renowned for its exquisite craftsmanship and timeless elegance. As part of the esteemed LVMH Group, Bulgari offers unparalleled opportunities for career growth and development within a global network of luxury brands. The company is committed to excellence, innovation, and providing a stimulating work environment for its employees.

1. Serve as a Brand Ambassador, delivering exceptional and memorable experiences to customers.
2. Welcome and engage all clients entering the store, ensuring extraordinary service and a positive impression.
3. Understand and address clients' needs, offering personalized advice and introducing them to the brand.
4. Develop and maintain relationships with existing clients while attracting new customers to the brand.
5. Manage the sales process from initial contact to packaging, ensuring a unique shopping experience.
6. Contribute to achieving store and service KPIs.
7. Register client data for future contact and personalized CRM actions.
8. Execute CRM activities as directed by the Store Manager, including follow-ups on watch maintenance.
9. Apply sales-related procedures and guidelines, including discounts and security measures.
10. Ensure the store's front area is clean and products are displayed according to VM guidelines.
11. Perform after-sales service activities, including handling repairs and ensuring customer satisfaction.
12. Complete online training modules and participate in training sessions to enhance knowledge on collections, selling techniques, and brand stories.

1. Minimum of 3 years of experience in a similar role.

1. Proficiency in luxury business selling skills.
2. Strong conversational capabilities.
3. Knowledge of store procedures and CRM techniques.
4. Familiarity with store operation applications such as Beanstore, CRM, and SAP.
5. Fluency in Tagalog and English; proficiency in Chinese, Korean, Japanese, or another foreign language is advantageous.

A minimum of three years of experience in a similar client-facing role within the luxury retail sector is required.

Employees enjoy a dynamic work environment with opportunities for professional growth and development within the LVMH Group.

Bulgari fosters a culture of luxury, innovation, and excellence. Employees are encouraged to take initiative and engage in proactive selling, with a strong focus on customer satisfaction and business awareness. The company values diversity and multilingual capabilities, offering a collaborative and enriching workplace.