Bvlgari Client Advisor

Bulgari, a distinguished name in the luxury sector, operates under the esteemed LVMH conglomerate, renowned for its excellence in craftsmanship and innovation. As an employer, Bulgari offers a dynamic environment where creativity and expertise are nurtured, providing employees with opportunities to excel in the luxury fashion industry.

1. Develop and maintain strong, personalized relationships with clients to foster loyalty and repeat business.
2. Utilize client information, such as preferences and purchasing history, to tailor recommendations and enhance the shopping experience.
3. Proactively engage with clients through various communication channels, including in-store visits, phone calls, and digital platforms.
4. Maintain a comprehensive knowledge of the store’s product offerings, retail environment, and competitors.
5. Provide expert assistance and guidance to clients during their shopping experience, ensuring their needs and expectations are met.
6. Contribute actively to the business objectives by achieving sales targets and contributing to the store KPIs.
7. Regularly input and update customer information in the CRM system to track interactions, preferences, and purchase history, enabling personalized engagement and identification of new sales opportunities for maximizing revenue.
8. Deliver exceptional client experiences, creating memorable visits for clients in the store.
9. Create desire for the brand with exceptional storytelling about the Maison's heritage and savoir-faire, showing empathy and passion while following the Maison’s selling ceremony.
10. Ensure that aftercare service is followed and issues are elegantly resolved.
11. Collaborate with fellow Client Advisors and store management to share client insights, product feedback, and best practices.
12. Contribute to maintaining a well-organized, visually appealing store environment that attracts and retains clients.
13. Embody the LVMH culture and be an ambassador of the LVMH values.
14. Apply all compliance regulations and guidelines from the HQ concerning client data and store operations.

1. Form 5 or above educational level
2. Fluent in Cantonese with a good command of Mandarin and English
3. At least 3 years of sales experience, preferably in the high-end luxury retail industry with an international brand

1. Exposure and knowledge in high jewelry or watches
2. Proficient selling skills
3. Understanding of store procedures and processes
4. Familiarity with CRM techniques and tools
5. Experience with store operation applications (Beanstore, CRM, SAP, etc.)
6. GIA and FHH Folder knowledge is highly preferred
7. Customer focus
8. Proactive selling and drive for results
9. Initiative and negotiation skills
10. Business acumen
11. Decision making
12. Ability to motivate others

Minimum of 3 years of sales experience, preferably in the high-end luxury retail industry with an international brand.

Form 5 or above

Comprehensive benefits package including opportunities for professional growth within the LVMH group.

Bulgari fosters a culture of excellence and innovation, deeply rooted in its rich heritage. The company values creativity, collaboration, and a commitment to providing exceptional client experiences. Employees are encouraged to embody the brand's values and contribute to its legacy of luxury and sophistication.