Bvlgari Client Advisor and Sales Support

Bulgari, a prestigious name in the luxury sector, is renowned for its exquisite Roman high jewelry, blending heritage with contemporary innovation. As part of the LVMH Group, Bulgari offers a dynamic and enriching work environment, committed to excellence and customer satisfaction.

1. Provide an inspirational and luxurious shopping experience, maximizing sales opportunities.
2. Support the efficient operation of the boutique alongside peers and colleagues.
3. Demonstrate extensive product knowledge and drive to achieve store targets.
4. Welcome all clients and prospects, ensuring extraordinary service regardless of their purpose for visiting.
5. Listen to and understand clients' needs, offering tailored advice and introducing them to the brand.
6. Establish and nurture relationships with existing clients while engaging new customers.
7. Manage the sales process according to delivery standards, ensuring a unique shopping experience.
8. Contribute to the achievement of store and service KPIs.
9. Register clients' data for future contact and personalized CRM actions.
10. Perform all CRM one-to-one activities.
11. Apply all sales-related procedures and guidelines.
12. Ensure the front area of the shop is clean and products are displayed according to VM guidelines.
13. Perform all after-sales service front office activities, acting as a proactive point of reference.
14. Participate in online training modules and defined training sessions to enhance knowledge.

1. 3 to 4 years of sales experience within a luxury environment.
2. Experience in marketing and customer relationship management techniques.
3. Proficiency in English, both written and verbal.

1. Strong customer service and negotiation skills.
2. Integrity and respect to ensure operational effectiveness.
3. Knowledge of Bulgari products, selling skills, and store procedures is an advantage.

Minimum of 5 years in a relevant role.

Bulgari offers a dynamic work environment with opportunities for professional growth and development within the luxury sector.

Bulgari fosters a culture of excellence, innovation, and customer satisfaction, providing a collaborative and enriching work environment as part of the esteemed LVMH Group.