Bvlgari Client Advisor and Sales Support

New Delhi • India

Tuesday, May 27, 2025

Bulgari, a distinguished entity within the Watches & Jewellery division, is renowned for its magnificent and contemporary Roman high jewelry. Since 1884, Bulgari has been crafting creations that reflect the extraordinary heritage of Rome, characterized by innovative designs and magnificent colored gemstones. As part of the esteemed LVMH Group, Bulgari offers a dynamic and luxurious working environment committed to excellence and customer satisfaction.

1. Provide an inspirational and luxurious shopping experience, maximizing every sales opportunity.
2. Support peers and colleagues in the efficient running of the boutique.
3. Demonstrate excellent product knowledge and drive to achieve store targets.
4. Welcome clients and prospects, offering extraordinary service for browsing, purchases, after-sales, and complaints.
5. Listen to and understand clients’ needs, offering customized advice and introducing them to the brand.
6. Establish and develop relationships with existing clients and engage new customers.
7. Manage the sales process from welcome to packaging, ensuring the application of selling techniques for a unique shopping experience.
8. Contribute to store and service KPI achievement.
9. Register clients’ data for future contact, personalized CRM actions, and client development.
10. Perform all CRM one-to-one activities.
11. Apply all sales-related procedures and guidelines.
12. Ensure the front area of the shop is clean and products are displayed according to VM guidelines.
13. Perform all after-sales service front office activities related to final customers, including managing repairs and customer satisfaction.
14. Complete online training modules and participate in training sessions to develop knowledge on various topics.

1. 3 to 4 years of sales experience within a luxury environment.
2. Experience in marketing and customer relationship management techniques.
3. Proficiency in English, both written and verbal.

1. Strong customer service and negotiation skills.
2. Integrity and respect to ensure operational effectiveness.
3. Knowledge of Bulgari products, selling skills, and store procedures.

Minimum of 5 years in a similar role, preferably within the luxury sector.

Bulgari offers a luxurious working environment with opportunities for professional growth and development within the prestigious LVMH Group.

Bulgari fosters a culture of excellence and commitment, creating a working environment that prioritizes customer satisfaction and employee development. As part of the LVMH Group, Bulgari is dedicated to innovation and luxury, offering a dynamic and supportive workplace.