Bvlgari Client Advisor and Sales Support
Bulgari, a prestigious name in the realm of high jewelry, is renowned for its magnificent and contemporary creations inspired by Roman heritage. As part of the esteemed LVMH group, Bulgari offers a dynamic and luxurious work environment that emphasizes excellence and customer satisfaction.
- Provide an inspirational and luxurious shopping experience, maximizing sales opportunities.
- Support peers and colleagues in the efficient running of the boutique.
- Demonstrate excellent product knowledge and drive to achieve store targets.
- Welcome all clients and prospects, ensuring extraordinary service.
- Listen to and understand clients’ needs, offering customized advice.
- Establish and develop relationships with existing clients and engage new customers.
- Manage the sales process from welcome to packaging, ensuring the application of selling techniques.
- Contribute to the achievement of store and service KPIs.
- Register clients’ data for future contact and personalized CRM actions.
- Perform all CRM one-to-one activities.
- Apply all sales-related procedures and guidelines.
- Ensure the front area of the shop is clean and products are displayed according to VM guidelines.
- Perform all after-sales service front office activities, ensuring customer satisfaction.
- Complete online training modules and participate in training sessions to enhance knowledge.
- 3 to 4 years of sales experience within a luxury environment.
- Experience in marketing and customer relationship management techniques.
- Strong customer service and negotiation skills.
- Proficiency in English, both written and verbal.
- Integrity and respect to ensure operational effectiveness.
- Knowledge of Bulgari products, selling skills, and store procedures is advantageous.
Minimum 5 years of relevant experience.
Bulgari offers a luxurious work environment with opportunities for professional growth within the LVMH group.
Bulgari fosters a culture of excellence, driven by a commitment to customer satisfaction and a passion for luxury. The company values integrity, respect, and teamwork, creating an environment where employees can thrive and contribute to the brand's prestigious legacy.


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