Bvlgari Client Advisor and Sales Support

Mumbai • India

Tuesday, May 27, 2025

Bulgari, a distinguished name in the realm of luxury, is renowned for its magnificent and contemporary Roman high jewelry. Since its inception in 1884, Bulgari has been celebrated for its creations inspired by Roman heritage, showcasing extraordinary combinations of colored gemstones, innovation, and magnificence. As part of the LVMH Group, Bulgari offers a dynamic work environment committed to excellence and customer satisfaction.

1. Provide an inspirational and luxurious shopping experience, maximizing every sales opportunity.
2. Support peers and colleagues in the efficient running of the boutique.
3. Demonstrate excellent product knowledge and drive to achieve store targets.
4. Welcome all clients and prospects entering the store, ensuring extraordinary service.
5. Listen to and understand clients’ needs, providing customized advice and introducing them to the brand.
6. Establish and develop relationships with existing clients and engage new customers.
7. Manage the sales process from welcome to packaging, ensuring the application of selling techniques.
8. Contribute to the achievement of store and service KPIs.
9. Register clients’ data for future contact and personalized CRM actions.
10. Perform all CRM one-to-one activities.
11. Apply all sales-related procedures and guidelines.
12. Ensure the front area of the shop is clean and products are displayed according to VM guidelines.
13. Perform after-sales service activities, including managing repairs and customer inquiries.
14. Complete online training modules and participate in training sessions to enhance product knowledge.

1. 3 to 4 years of sales experience within a luxury environment.
2. Experience in marketing and customer relationship management techniques.

1. Strong customer service and negotiation skills.
2. Proficiency in English, both written and verbal.
3. Integrity and respect in operational effectiveness.
4. Knowledge of Bulgari products, selling skills, and store procedures.

Minimum of 5 years in a similar role within the luxury sector.

Opportunities for professional growth and development within a prestigious luxury brand.

Bulgari fosters a culture of excellence, driven by a commitment to creating an environment that achieves full customer satisfaction. The brand values integrity, respect, and operational effectiveness, offering a collaborative and dynamic workplace.