Bvlgari Client Advisor and Sales Support

Bulgari, a prestigious name in the luxury fashion industry, is part of the renowned LVMH group, which is a global leader in high-quality products. Known for its exquisite craftsmanship in high jewelry and haute horlogerie, Bulgari offers an inspiring work environment that values innovation and excellence.

1. Welcome clients and prospects, ensuring exceptional service and a positive impression.
2. Understand and address clients' needs, offering tailored advice and brand discovery.
3. Cultivate relationships with existing clients and attract new customers to the brand.
4. Manage the sales process from welcome to packaging, applying effective selling techniques.
5. Contribute to achieving store and service KPIs.
6. Register client data for personalized CRM actions and client development.
7. Execute CRM activities as directed by the Store Manager, including follow-ups on watch maintenance.
8. Adhere to sales procedures and guidelines, including discounts, security, and legal requirements.
9. Maintain cleanliness and product display according to visual merchandising guidelines.
10. Perform after-sales service activities, including handling repairs and ensuring customer satisfaction.
11. Complete online training modules and participate in training sessions to enhance knowledge.

1. At least 5 years of sales experience within Bulgari or a similar luxury/fashion brand.
2. Proficiency in Customer Relationship Management techniques.
3. Experience in High Jewelry and High-End products.

1. Strong customer service and negotiation skills.
2. Comprehensive knowledge of High-End and High Jewelry products.
3. Integrity and respect in operational effectiveness.
4. Strong business awareness and networking ability.
5. Proficiency in English, both written and verbal.

Minimum of 5 years of relevant sales experience in luxury or fashion brands, particularly in high jewelry and haute horlogerie.

Opportunities for career advancement within a prestigious luxury brand. Access to continuous training and development programs.

Bulgari fosters a culture of elegance, innovation, and excellence, where employees are encouraged to develop their skills and grow within the company. The workplace is dynamic, with a focus on teamwork, respect, and integrity.