Bvlgari Client Advisor and Sales Support
Bulgari, a distinguished member of the LVMH Group, is renowned for its exquisite Roman high jewelry creations. Since its inception in 1884, Bulgari has been synonymous with extraordinary colored gemstones, innovation, and magnificence. As part of Bulgari Middle East, the brand is committed to fostering an environment that prioritizes customer satisfaction and excellence.
- Provide an inspirational and luxurious shopping experience, maximizing every sales opportunity.
- Support peers and colleagues in the efficient running of the boutique.
- Demonstrate excellent product knowledge and drive to achieve store targets.
- Welcome all clients and prospects entering the store, ensuring extraordinary service.
- Listen to and understand clients’ needs, providing customized advice and introducing them to the brand.
- Establish and develop relationships with existing clients and engage new customers.
- Manage the sales process from welcome to packaging, ensuring the application of selling techniques for a unique shopping experience.
- Contribute to the achievement of store and service KPIs.
- Register clients’ data for future contact, personalized CRM actions, and client development.
- Perform all CRM one-to-one activities.
- Apply all sales-related procedures and guidelines.
- Ensure the front area of the shop is clean and products are displayed according to VM guidelines.
- Perform all after-sales service front office activities related to final customers, ensuring customer satisfaction.
- Participate in online training modules and defined training sessions to develop knowledge on various topics.
- 3 to 4 years of sales experience within a luxury environment.
- Experience in marketing and customer relationship management techniques.
- Proficiency in English, both written and verbal.
- Arabic language skills are a strong asset.
- Strong customer service and negotiation skills.
- Ability to work with integrity and respect to ensure operational effectiveness.
- Knowledge of Bulgari products, selling skills, and store procedures.
Minimum of 5 years of experience in a related field.
Comprehensive benefits package including opportunities for professional development and career advancement within the luxury retail sector.
Bulgari fosters a culture of excellence and innovation, deeply rooted in its Roman heritage. The brand is committed to creating a collaborative and dynamic work environment that encourages personal and professional growth, ensuring that each team member contributes to the brand's legacy of magnificence.

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