Bvlgari Client Advisor and Sales Operations Specialist

Bulgari, a prestigious name in the luxury watch and jewelry sector, is part of the LVMH conglomerate, renowned for its commitment to excellence and innovation. As an employer, Bulgari offers a dynamic and enriching environment, fostering growth and development within the luxury industry.

1. Provide active and professional customer service and advisory on the sales floor.
2. Support the sales team, especially during peak times, once operational tasks are completed.
3. Build and maintain long-term customer relationships in line with brand and service philosophy.
4. Conduct the entire sales process from greeting to product presentation and closure.
5. Utilize and maintain the CRM system for targeted customer engagement and follow-up.
6. Ensure a luxurious and inviting atmosphere in the boutique.
7. Serve as a liaison between customers, sales team, and customer service.
8. Organize and prioritize all back-office and operational tasks independently.
9. Ensure efficient processes to continuously support the sales team.
10. Maintain accurate inventory, including regular stock checks.
11. Receive, quality check, and systemically record incoming goods.
12. Prepare and document main and interim inventories.
13. Maintain, control, and update all relevant data in inventory and CRM systems.
14. Coordinate external service providers and handle minor maintenance tasks.
15. Monitor relevant KPIs such as inventory accuracy and transaction security.

1. Completed commercial training or equivalent qualification.
2. Experience as a Client Advisor, in sales, or in back-office/sales operations, ideally in the luxury, jewelry, or fashion sector.
3. Enjoyment of direct customer contact and a strong service orientation.
4. Structured, reliable, and independent working style.
5. Proficiency in MS Office; experience with inventory and CRM systems is advantageous.
6. Excellent German and English language skills, both written and spoken.
7. Strong organizational skills, process security, and a hands-on mentality.
8. Team-oriented, communicative, and flexible in daily work.

1. Customer service excellence
2. Sales process management
3. CRM system proficiency
4. Inventory management
5. Organizational skills
6. Bilingual communication
7. Team collaboration
8. Operational efficiency

Minimum of 3 years in a related field, preferably within the luxury, jewelry, or fashion industry.

Completed commercial training or equivalent qualification.

The position offers engaging tasks within an exciting international luxury brand, opportunities for training and development within LVMH, onboarding training, employee discounts, performance-based compensation systems, a permanent contract, meal vouchers, corporate benefits, and a central location with excellent transport connections.

Bulgari fosters a culture of client advisory excellence combined with operational responsibility. Employees are both the face of the boutique and a central support in the background, contributing significantly to a smooth, professional, and successful boutique operation.