Bvlgari Care Service Process Engineer

Bulgari, a prestigious name in the luxury fashion industry, operates under the esteemed LVMH conglomerate. Known for its exquisite craftsmanship and innovative designs, Bulgari offers a dynamic work environment that fosters creativity and excellence. As part of the LVMH family, employees benefit from a rich heritage and a commitment to luxury and quality.

1. Facilitate the deployment and completion of Care Service projects, including digital transformation initiatives, by collaborating with various stakeholders such as Business Units, Markets, IT, Finance, Supply Chain, and Legal.
2. Contribute to the definition of the Care Service program to deliver an unparalleled luxury experience.
3. Review and optimize Care Service processes to enhance effectiveness, efficiency, and governance, utilizing data-driven insights.
4. Implement and monitor KPIs to evaluate the effectiveness and efficiency of Care Service operations globally, ensuring alignment with strategic objectives.
5. Develop comprehensive reports and dashboards for data visualization.
6. Collaborate with IT, Business Units, Finance, Supply Chain, and local market teams to collect, analyze, and report data from multiple sources.
7. Provide regular performance updates to leadership and stakeholders, highlighting successes and areas for improvement.

1. Degree in Business Administration, Economics, Data Analytics, Engineering, or a related field.
2. 3–5 years of experience in project management, performance management, or process improvement roles, preferably within after-sales, Care services, luxury retail, or service-oriented environments.

1. Proficiency in data analysis tools, reporting software, SAP, and advanced MS Excel skills (Power BI experience is a plus).
2. Experience in process management and re-engineering.
3. Strong command of data analysis, KPI development, and performance measurement.
4. Fluency in English and Italian.
5. Client-centric mindset with a passion for delivering high-quality service.
6. Proactive and solution-oriented with a focus on performance improvements.
7. Strong analytical skills with the ability to translate data into actionable insights.
8. Detail-oriented with a focus on continuous improvement and efficiency.
9. Excellent communication and interpersonal skills for cross-functional collaboration.
10. Resilience and adaptability in a dynamic, fast-paced environment.

3–5 years of experience in project management, performance management, or process improvement roles, preferably within after-sales, Care services, luxury retail, or service-oriented environments.

Degree in Business Administration, Economics, Data Analytics, Engineering, or a related field.

Employees enjoy a hybrid working model, fostering a balance between professional and personal life, along with opportunities for career advancement within the luxury fashion industry.

Bulgari promotes a culture of innovation and excellence, encouraging employees to push creative boundaries while maintaining a commitment to luxury and quality. The dynamic and fast-paced environment is supported by a collaborative and inclusive atmosphere, where cross-functional teamwork is highly valued.