Bvlgari B2C Customer Service Associate - Italian Speaking

Dublin • Ireland

Thursday, August 28, 2025

Bulgari, a prestigious brand under the LVMH Group, is a global leader in the luxury market, specializing in high-end jewelry, watches, perfumes, and accessories. With over 250 owned stores in exclusive shopping areas worldwide, Bulgari is committed to quality and excellence, reflecting these values in its workplace environment to ensure customer satisfaction.

1. Generate and convert sales leads into successful transactions.
2. Maintain and build relationships with current and new customers.
3. Achieve and exceed monthly and quarterly sales targets.
4. Address and resolve customer queries effectively.
5. Manage accounts and maintain relevant records.
6. Provide daily and weekly reports on retailer interactions and progress towards targets.
7. Deliver luxury, friendly, professional, and efficient service via various communication channels.
8. Identify and escalate issues appropriately.
9. Document all interactions using CRM software.
10. Identify and challenge any negative effects on the customer experience.

1. Fluent in English and Italian, Spanish is a plus.
2. Minimum 3 years of sales and client relationship experience in luxury or exclusive brands.
3. Customer service experience in luxury hospitality, call center, or IT support.
4. Proficiency in Salesforce, SAP, and MS Suite.

1. Strong communication skills with exceptional writing and editing capabilities.
2. Ability to work under pressure and adapt quickly to changing situations.
3. Organizational skills to meet department targets such as sales, SLAs, and KPIs.
4. Collaborative and team-oriented mindset.
5. Patient and empathetic with a continuous-improvement mindset.

Minimum 3 years of experience in sales and client relationship management within the luxury or exclusive brand sector.

Bulgari offers a supportive environment for personal and professional growth, encouraging creativity and innovation. The company is committed to diversity and inclusion, providing equal opportunities and ensuring a respectful workplace. Employees benefit from a culture of transparency, empowerment, and continuous learning.

Bulgari's culture is centered around excellence, creativity, and an entrepreneurial spirit. The company values diversity and inclusion, ensuring all employees are treated with respect and dignity. With a focus on transparency and empowerment, Bulgari fosters an environment where employees can thrive and demonstrate expertise.