Bvlgari B2B Customer Service Representative

Bulgari, a distinguished name in the luxury market, is renowned for its exquisite designs and craftsmanship in high-end jewelry, watches, perfumes, and accessories. As a part of the esteemed LVMH Group, Bulgari operates over 250 exclusive stores worldwide, offering unparalleled products and services. The brand's commitment to excellence is mirrored in its organizational culture, striving for complete customer satisfaction through a perfect blend of superior quality and impeccable service.

1. Manage the order-to-shipping process for a dedicated client portfolio, ensuring adherence to internal SLAs and KPIs.
2. Respond to inquiries from internal and external customers regarding product and order details, including stock availability and delivery status.
3. Coordinate operational market activities for the assigned portfolio, utilizing all available resources effectively.
4. Anticipate client needs by taking full ownership of the portfolio and adopting a proactive approach.
5. Monitor and resolve issues related to customers, orders, and deliveries, such as pricing discrepancies and product availability.
6. Handle claims and reverse logistics for the client portfolio.
7. Report on market activities and trends to inform decision-making processes.
8. Ensure the order experience aligns with the luxurious standards of Bulgari.

1. Fluency in English is required.
2. Fluency in Italian is desired.
3. Minimum of 3 years of experience in Order Management, Customer Service, or Logistics.

1. Proficiency in MS Office, particularly Excel.
2. Knowledge of SAP or similar ERP systems.

A minimum of 3 years in Order Management, Customer Service, or Logistics is required.

Hybrid working mode offering flexibility and a balanced work-life environment.

Bulgari fosters a culture of quality and excellence, reflecting its commitment to achieving customer satisfaction through superior products and services. The working environment is dynamic and collaborative, encouraging proactive problem-solving and innovation.