Bvlgari B2B Customer Representative

Bulgari, a distinguished name in the luxury market, is renowned for its exquisite jewels, watches, perfumes, and accessories. As part of the LVMH Group, Bulgari stands at the forefront of luxury, offering unparalleled quality and service through over 250 owned stores globally. The brand's commitment to excellence extends to its work environment, ensuring customer satisfaction through superior products and services.

1. Oversee the order to shipping process for a specific client portfolio, ensuring adherence to internal SLAs and KPIs.
2. Respond to inquiries from internal and external customers regarding product and order details, including stock availability and delivery status.
3. Coordinate operational market activities for the assigned portfolio, utilizing all available resources effectively.
4. Anticipate client needs by taking full ownership of the portfolio with a proactive approach.
5. Monitor and resolve issues related to customers, orders, and deliveries, including pricing and product availability.
6. Manage claims and reverse logistics for the client portfolio.
7. Report on market activities and trends to support informed decision-making.
8. Ensure the order experience aligns with Bulgari's luxurious standards.

1. Fluency in English and Italian, both verbal and written.

1. Proficiency in MS Office, particularly Excel.
2. Knowledge of SAP or similar systems.
3. Strong communication and interpersonal skills.
4. Ability to manage multiple tasks and prioritize effectively.

Minimum of 3 years in Order Management, Customer Service, or Logistics.

Bulgari offers a dynamic and supportive work environment, fostering career growth and development within the luxury sector.

Bulgari's workplace culture is rooted in quality and excellence, reflecting a commitment to customer satisfaction and employee development. The company values innovation and collaboration, providing a luxurious and rewarding environment for its employees.