Bvlgari After Sales Service Specialist

Bulgari, a distinguished name in the luxury sector, is renowned for its exquisite watches and jewelry. As part of the LVMH conglomerate, Bulgari offers unparalleled opportunities for career growth within a global network of prestigious brands. The company is committed to excellence and innovation, making it a coveted employer for those passionate about luxury craftsmanship and customer service.

1. Manage the repair and service process, including receiving items, entering client and product data, and completing service forms in the CRM system.
2. Oversee the estimate process and provide clients with prompt updates.
3. Monitor repair status and maintain communication with service centers and clients regarding item status and delivery.
4. Coordinate and ensure timely care service management, including shipping items to the Regional Care Service Center.
5. Handle billing processes and manage the inventory of spare parts.

1. 4-5 years of experience in after-sales service or care processes and systems.
2. Proficiency in data management.
3. Understanding of quality management principles.
4. Fluency in English.

1. Client-centric approach.
2. Impact-driven mindset.
3. Strong priority management skills.
4. Organized and efficient work style.
5. Adaptability in a fast-paced environment.
6. Attention to detail.
7. Ability to collaborate effectively in a team.

A minimum of 3 years in a similar role within after-sales service or care processes.

Employees benefit from a dynamic work environment, opportunities for professional development, and the prestige of working for a leading luxury brand.

Bulgari fosters a culture of excellence, innovation, and collaboration. Employees are encouraged to thrive in a fast-paced, client-focused environment that values attention to detail and teamwork. The company's commitment to luxury and quality is reflected in its supportive and dynamic workplace.