Bvlgari After-Sales Service Manager

Paris • France

Thursday, April 24, 2025

Bvlgari, an illustrious Italian jeweler founded in 1884, stands as a beacon of Italian excellence and a key player in the luxury sector. As part of the esteemed LVMH group, Bvlgari extends its influence globally, with a rich heritage in jewelry and watchmaking that also encompasses perfumes, accessories, and hospitality. The brand is synonymous with excellence, enthusiasm, and passion, which are the cornerstones of its operations.

1. Manage customer inquiries and follow-ups, including welcoming clients, receiving products, gathering necessary information, overseeing repairs, and keeping clients informed.
2. Organize and manage repairs by sorting and dispatching to appropriate workshops, handling shipments and returns, ensuring quality control, billing, and administrative follow-up.
3. Handle client communications via emails and calls, respond to specific requests, and maintain case follow-ups.
4. Collaborate with workshops and team members, negotiate with workshops, track validations, brief the team, manage complex cases, and update tracking files.
5. Coordinate deadlines, manage spare parts inventories, and report on ongoing cases.
6. Provide logistical support to the back-office team in their daily tasks.

1. Higher education degree
2. Minimum of 2 to 3 years of professional experience in after-sales service management within the luxury sector, preferably in jewelry or watchmaking

1. Exceptional organizational skills and attention to detail
2. Ability to react swiftly and manage priorities and urgencies effectively
3. Strong interpersonal skills and a developed sense of customer service
4. Proficiency in IT tools and after-sales management software (Cosmo, SAP, Excel)
5. Fluent in English

Minimum of 3 years in a similar role within the luxury sector, ideally in jewelry or watchmaking.

Higher education degree required.

The position offers a permanent contract with opportunities for career advancement within the prestigious Bvlgari brand, located in the iconic Place Vendôme, Paris.

Bvlgari fosters a culture of excellence, passion, and innovation, deeply rooted in its Italian heritage. The brand values creativity and craftsmanship, encouraging a dynamic and collaborative work environment where employees are inspired to excel and grow.