Buccellati E-commerce and Customer Service Trainee

Buccellati, a prestigious name in the luxury jewelry industry, is renowned for its exquisite craftsmanship and timeless designs. As part of the Richemont Group, Buccellati offers a unique blend of heritage and innovation, providing employees with an enriching environment to grow and excel in the luxury sector.

1. Promptly and accurately respond to customer inquiries via email and phone, maintaining a courteous and professional tone.
2. Provide detailed product information, including pricing, materials, care instructions, and availability.
3. Efficiently manage customer complaints and resolve issues with a solution-oriented approach.
4. Escalate complex issues to the appropriate department or supervisor, providing a comprehensive overview of the situation.
5. Support order processing and management with meticulous attention to detail.
6. Monitor order status and proactively communicate any delays or issues to customers, offering alternative solutions where possible.
7. Coordinate with warehouse and shipping departments to ensure timely and careful order fulfillment.
8. Assist in managing returns, exchanges, and refunds in accordance with company policies, ensuring a seamless process for customers.
9. Maintain up-to-date knowledge of products, services, and company policies, including new launches and limited editions.
10. Accurately document all customer interactions in the customer service database (Salesforce), recording request details, solutions provided, and any follow-ups.
11. Assist with other e-commerce-related activities as needed, such as managing online reviews or participating in customer service improvement projects.

1. Degree in Languages or related fields.

1. Excellent written and verbal communication skills in Italian and English; knowledge of a third language is a plus.
2. Ability to prioritize tasks and manage time effectively.
3. Proficiency in Microsoft Office Suite (Word, Excel, Outlook); familiarity with CRM systems is a plus.
4. Strong attention to detail and accuracy, with a service quality-oriented approach.
5. Empathy, patience, and a genuine desire to assist customers, creating a positive and memorable experience.
6. Familiarity with the luxury sector dynamics and the expectations of a discerning clientele.

No prior experience required, but familiarity with luxury industry dynamics is beneficial.

Degree in Languages or related fields.

Opportunity to work within a prestigious luxury brand, gaining valuable experience in the e-commerce and customer service sectors.

Buccellati fosters a culture of excellence, where heritage meets innovation. Employees are encouraged to develop their skills in a supportive environment that values craftsmanship and customer satisfaction.