Buccellati Boutique Manager

Venice • Italy

Thursday, January 9, 2025

Buccellati, a distinguished name in the luxury jewelry sector, is part of the esteemed Richemont Group, known for its commitment to excellence and innovation. As an employer, Buccellati offers a unique opportunity to work within a heritage brand that values creativity, craftsmanship, and a diverse cultural environment. The Richemont Group, with its portfolio of renowned maisons, fosters a workplace where individuality and collaboration are equally celebrated.

1. Achieve or surpass monthly and yearly sales targets, aligning with KPIs set by Retail Management.
2. Establish and manage budgets, track sales and expenses, and maintain costs within established guidelines.
3. Develop and implement the boutique action plan in collaboration with the commercial department, focusing on business development.
4. Ensure compliance with all policies and procedures through regular store management and staff meetings, store walk-throughs, and audits.
5. Collaborate with the Visual Merchandising Team to maintain store image standards and coordinate training for sales staff.
6. Lead and motivate the team to achieve sales targets and retail KPIs.
7. Ensure outstanding customer service, build strong customer relationships, and enhance loyalty.
8. Act as a Brand Ambassador at meetings, events, and other functions.
9. Manage and develop a relevant customer database, convert leads into sales, and retain customers for future transactions.
10. Monitor and execute the Boutique CRM program.
11. Perform supervisory functions to manage personnel effectively, define team missions and objectives, and establish priorities and deadlines.
12. Foster a cooperative and harmonious working climate to maximize employee morale and productivity.

1. Extensive previous management experience in retail, preferably in the luxury jewelry/watchmaking sector.
2. Qualification or training in watches and jewelry, with knowledge of diamond grading and design.
3. Preferably holding a qualification in gemology.
4. Fluency in English and Italian is mandatory; knowledge of another language such as Arabic, Chinese, or Russian is a plus.

1. Managerial skills with a proactive approach.
2. Excellent interpersonal and communication skills.
3. Ability to delegate tasks and ensure execution.
4. Comfortable dealing with VIP clients.
5. Strong representation skills.
6. Focused, target-oriented, and organized.
7. Strong understanding of customer service needs and priorities.
8. Attention to detail with the ability to handle multiple tasks simultaneously.
9. Self-starter with a team-player approach.

Extensive previous management experience in retail, preferably in the luxury jewelry/watchmaking sector.

Preferably holding a qualification in gemology.

Buccellati offers a dynamic work environment that values freedom, collegiality, loyalty, and solidarity. Employees are encouraged to foster empathy, curiosity, courage, humility, and integrity.

Buccellati, as part of the Richemont Group, thrives on the rich diversity of arts, cultures, and human skills. The company is committed to fostering untapped potential and values a workplace culture that cares for the world we live in.