Buccellati Boutique Manager

Buccellati is an Italian maison renowned for its artisanal high jewellery and silverware, distinguished by hand-engraved textures and meticulous craftsmanship. The brand operates global boutiques and is part of a major luxury group, offering a heritage-led work environment that values atelier skills, refined client service, and sartorial excellence.

1. Lead day-to-day boutique operations in Osaka, ensuring exceptional client service and adherence to maison standards.
2. Drive sales performance and profitability by setting targets, monitoring KPIs and implementing action plans to exceed revenue goals.
3. Recruit, coach and develop a high-performing sales team; deliver product, service and clienteling training tailored to luxury jewellery.
4. Cultivate and maintain relationships with VIP and prospective clients through proactive clienteling, bespoke appointments and after‑sales follow-up.
5. Own inventory control, stock reconciliation and loss prevention processes; coordinate with regional supply chain for replenishment.
6. Direct visual merchandising and store presentation to reflect Buccellati’s heritage aesthetic and seasonal campaigns.
7. Manage boutique administrative duties including budgeting, cash handling, POS oversight and timely reporting to regional leadership.
8. Ensure compliance with corporate policies, local regulations and health & safety standards.

1. Proven management experience within luxury retail or jewellery boutiques, with demonstrated ability to meet and exceed sales targets.
2. Strong leadership and people‑development skills, with experience recruiting, coaching and performance-managing frontline teams.
3. Deep knowledge of high jewellery product, materials and craftsmanship; ability to communicate product narratives persuasively.
4. Excellent clienteling and relationship-management capabilities, with a track record of cultivating repeat and VIP clientele.
5. Organisational rigour in inventory control, cash handling and boutique administration.
6. Commercial acumen with competency in KPI analysis and retail P&L fundamentals.
7. Fluency in Japanese; business-level English preferred. Legal right to work in Japan.

1. Clienteling
2. Visual merchandising
3. Inventory control
4. Stock reconciliation
5. KPI reporting and sales forecasting
6. Team leadership and coaching
7. POS and CRM systems
8. Microsoft Excel

Typically 5+ years in luxury retail, including several years in supervisory or store‑management roles within jewellery or high-end fashion; demonstrable track record of driving sales and managing boutique operations.

High school diploma required; bachelor’s degree in business, hospitality, luxury management or a related field preferred.

Buccellati’s workplace emphasises artisanal excellence, discreet client service and preservation of craft-led savoir-faire. The brand cultivates a refined, service-oriented culture where attention to detail, heritage storytelling and personalised client relationships are central to daily work.