Buccellati Boutique Director

Buccellati is an Italian maison renowned for its haute-joaillerie, hand-engraved metalwork and artisanal savoir-faire. The brand trades on a strong heritage of craftsmanship and one-to-one client relationships, operating a selective global retail network and intimate boutiques that cater to discerning international clientele.

1. Lead all commercial activity for the Aspen boutique, accountable for achieving sales, margin and KPI targets.
2. Own day-to-day boutique operations including staffing, scheduling, cash handling, stock control and loss-prevention procedures.
3. Develop and maintain high-value client relationships through proactive clienteling, bespoke service and after-sales care.
4. Recruit, mentor and develop boutique team members; deliver training on product knowledge, sales techniques and brand standards.
5. Implement visual merchandising and in-store presentation to reflect Buccellati’s artisanal aesthetic and maximize product sell-through.
6. Manage inventory, deliveries and stock reconciliations in coordination with regional retail and logistics teams.
7. Plan and execute in-store events and VIP client experiences to drive retention, referrals and local brand awareness.
8. Ensure compliance with corporate policies, local regulations and luxury retail best practices.

1. Proven track record in luxury retail management with responsibility for a standalone boutique or flagship store.
2. Demonstrable history of meeting or exceeding sales targets and managing boutique-level P&L.
3. Strong leadership skills with experience recruiting, coaching and retaining high-performing sales teams.
4. Exceptional clienteling and interpersonal skills, comfortable serving an international, high-net-worth clientele.
5. Fluent English and the ability to communicate professionally with clients and corporate stakeholders.

1. Clienteling and CRM
2. Luxury visual merchandising
3. Inventory management and stock control
4. Boutique P&L management
5. POS systems
6. Microsoft Excel
7. Team leadership and coaching
8. Event planning and VIP hospitality
9. Cash handling and loss-prevention procedures

Typically 5+ years in luxury retail with at least 2–3 years in a managerial or director-level role running a boutique or flagship store, with proven responsibility for sales performance and team development.

Secondary education required; bachelor’s degree in Business, Retail Management, Hospitality or a related field preferred.

The workplace emphasizes artisanal excellence, discreet client service and deep product knowledge. Team members operate within a refined, client-centric boutique environment where craftsmanship and personalised service are paramount.