Breguet Customer Care Coordinator

Breguet, a prestigious name in the world of horology, is renowned for its exquisite timepieces that blend tradition with innovation. As part of the Swatch Group, Breguet benefits from the resources and global reach of one of the largest watchmaking conglomerates. The brand is committed to excellence and precision, making it a distinguished employer in the luxury watch industry.

1. Coordinate and manage customer service operations to ensure exceptional service delivery.
2. Liaise with various departments to resolve customer inquiries and issues efficiently.
3. Maintain detailed records of customer interactions and transactions.
4. Develop and implement customer service policies and procedures.
5. Analyze customer feedback to identify areas for improvement in service delivery.

1. Bachelor's degree in Business Administration or a related field.
2. Proven experience in customer service or a similar role within the luxury sector.
3. Fluency in French and English; additional languages are an asset.

1. Excellent communication and interpersonal skills.
2. Strong problem-solving abilities and attention to detail.
3. Proficiency in customer relationship management (CRM) software.
4. Ability to work independently and as part of a team.

A minimum of 3 years of experience in customer service, preferably within the luxury goods industry.

Bachelor's degree in Business Administration or a related field.

Comprehensive benefits package including health insurance, retirement plans, and employee discounts on luxury products.

Breguet fosters a culture of precision, innovation, and excellence. Employees are encouraged to uphold the brand's legacy while contributing to its future. The work environment is collaborative and dynamic, reflecting the brand's commitment to quality and craftsmanship.