Boucheron VIC Clienteling Manager

Boucheron, a distinguished name in the world of luxury jewelry and watchmaking, is renowned for its innovative designs and timeless elegance. As part of the Kering Group, Boucheron continues to set the standard for excellence, blending tradition with modernity to create iconic pieces that captivate discerning clients globally.

1. Define and implement the VIC clienteling strategy across Europe, aligning with global objectives and local market priorities.
2. Build and maintain a dynamic pipeline of high-potential clients through collaboration with Store Directors and commercial teams.
3. Establish individual engagement plans for each VIC, including visit cadence, milestones, gifting gestures, and bespoke services.
4. Orchestrate tailored touchpoints and white-glove services to deliver exceptional experiences for VICs.
5. Lead client selection, invitation strategy, and experience design for High Jewelry presentations and events.
6. Act as the primary contact for top sellers on VIC client treatment, especially during High Jewelry events or bespoke activations.
7. Monitor VIC KPIs and consolidate insights to refine strategies and improve client experience.
8. Ensure accurate documentation of client interactions in CRM tools and manage the CRM budget related to VIC initiatives.

1. Minimum 5 years of experience in luxury clienteling, High Jewelry, or HNW relationship management.
2. Proven track record in building and nurturing long-term relationships with top-tier clients.
3. Strong expertise in bespoke experience design and event orchestration.
4. Fluent in English and French; additional languages are a plus.

1. Excellent organizational skills with the ability to manage complex projects and budgets.
2. Analytical mindset with the ability to translate insights into strategic actions.
3. Influential communicator capable of inspiring collaboration across departments and boutiques.
4. Field-driven, culturally adaptable, and comfortable with frequent travel across Europe.
5. Impeccable presentation and discretion in handling sensitive client information.

Minimum 5 years of experience in luxury clienteling, High Jewelry, or HNW relationship management.

Boucheron embodies a culture of innovation and excellence, where creativity meets tradition. The brand fosters an inclusive environment, valuing diversity as a source of strength and adaptability in a changing world.