Boucheron Store Coordinator

Boucheron, a distinguished name in the realm of luxury jewelry, was founded by Frédéric Boucheron in 1858. As a part of the esteemed Kering Group, Boucheron continues to uphold a legacy of innovation and excellence in Jewelry, High Jewelry, and Watchmaking. The brand is renowned for its daring and timeless designs, consistently setting the standard for luxury and craftsmanship. Boucheron offers a unique opportunity to work within a heritage-rich environment that values creativity and precision.

1. Welcome clients with discretion and professionalism, ensuring a refined boutique experience.
2. Assist Sales Advisors during client appointments by preparing jewels, presentation trays, and refreshments.
3. Maintain immaculate presentation areas and visual displays in alignment with brand standards.
4. Coordinate appointments, deliveries, and service requests to ensure seamless boutique operations.
5. Receive, ship, and manage inventory cycle counts for operational efficiency.
6. Oversee semestrial store inventory and manage client repairs and after-sale processes.
7. Organize the stockroom and manage boutique supplies, packaging, and stationery.
8. Open and close the boutique, supervising security schedules and cleaning crew duties.
9. Prepare boutique reports, appointment schedules, and sales documentation with accuracy.
10. Process client orders, repairs, and special requests in accordance with brand guidelines.
11. Support the Store Director with calendar coordination, event preparation, and follow-up communications.
12. Assist in planning and executing boutique events, private viewings, and high jewelry showcases.
13. Ensure VIP appointments are managed with precision, including special presentation and security requirements.

1. 2 – 4 years’ experience in luxury retail, fine jewelry, or hospitality in a client-centric role.
2. Refined presence and polished communication style, both written and verbal.
3. Ability to balance discretion with warmth in client interactions.
4. Proficiency with luxury retail systems and basic administrative tools.
5. Genuine appreciation for high craftsmanship, heritage, and brand storytelling.

1. Proficiency in Microsoft Office (Excel, Word, Outlook).
2. Experience with ERP systems (e.g., SAP) and CRM tools is a plus.
3. Strong organizational and multitasking abilities.
4. Exceptional communication and interpersonal skills.
5. Deep understanding of luxury client expectations and white-glove service standards.
6. Ability to support boutique events and private appointments.
7. Ability to handle sensitive client information and high-profile appointments.
8. Fluency in additional languages beyond English is a plus.

2 – 4 years in luxury retail, fine jewelry, or hospitality in a client-centric role.

Base pay: $25.00 - $30.00 per hour plus monthly incentive.

Comprehensive benefits package including health insurance, retirement plans, and employee discounts.

Boucheron fosters a culture of elegance, creativity, and precision, where employees are encouraged to embody the brand's values of excellence and innovation. The workplace is collaborative, with a focus on delivering unparalleled client experiences and maintaining the highest standards of luxury service.