Boucheron Senior Sales Associate

Tokyo • Japan

Wednesday, September 24, 2025

Boucheron, a prestigious Maison founded in 1858 by Frédéric Boucheron, has flourished under the stewardship of four generations of direct descendants. As the first of the great contemporary jewelers to open a boutique on the Place Vendôme, Boucheron continues to epitomize absolute excellence in jewelry, high jewelry, and watchmaking. The brand is renowned for its audacious and free-spirited style, consistently creating classics for the next generation. As part of the Kering Group, Boucheron benefits from the conglomerate's global reach and commitment to luxury craftsmanship.

1. Act as a brand ambassador, comprehending the company's goals and mission to achieve individual sales targets.
2. Strive for exceptional customer service by offering a unique brand experience at all touchpoints.
3. Master daily boutique operations and proactively propose improvements.
4. Handle sales, operations, customer management, and customer service reception duties.
5. Achieve performance expectations in sales KPIs, including annual sales exceeding 100 million yen.
6. Execute sales independently, providing an outstanding customer experience within the boutique.
7. Implement and personalize Boucheron's selling ceremony, and propose and execute upselling and cross-selling strategies.
8. Sell items with an average price point of over 2 million yen.
9. Address simple customer complaints and negotiation requests efficiently.
10. Maintain connections with clients and prospects, utilizing PCRM tools effectively.
11. Understand store guidelines and processes, including tax refunds, delivery, hand-carry, cash payments, and security.
12. Utilize retail-related IT tools proficiently, such as CEGID and M3.
13. Analyze personal performance and develop action plans for growth.

1. Possession of jewelry-related certifications such as GIA G.G. or Jewelry Coordinator is advantageous.

1. One-team spirit
2. Hospitality mindset
3. Team player
4. Self-starter
5. Understanding of client needs
6. Ability to prioritize
7. Adaptability to environmental changes
8. Multitasking ability

Proven track record in achieving sales targets and providing exceptional customer service in a luxury retail environment.

Successful candidates will be contacted following the document screening process. The position offers the opportunity to work in a prestigious luxury brand environment with potential for growth and development.

Boucheron fosters a collaborative and dynamic workplace culture that values innovation, creativity, and excellence. Employees are encouraged to embody the brand's audacious spirit and contribute to its legacy of luxury and craftsmanship.