Boucheron Sales Associate

Tokyo • Japan

Sunday, March 1, 2026

Boucheron, established in 1858 by Frédéric Boucheron, is a distinguished maison renowned for its exceptional jewelry, high jewelry, and watchmaking. As part of a prestigious lineage, Boucheron was the first of the great contemporary jewelers to open a boutique on the Place Vendôme. The brand continues to embody absolute excellence, with a free and audacious style that consistently creates the classics of tomorrow. Boucheron is part of the Kering Group, a global luxury group that manages the development of a series of renowned Houses in fashion, leather goods, jewelry, and watches.

1. Act as a brand ambassador, understanding company goals and missions to achieve individual sales targets.
2. Provide exceptional and unique brand experiences at all touchpoints to ensure high customer satisfaction.
3. Master daily boutique operations and proactively suggest improvements.
4. Handle customer service, sales operations, client management, and customer service reception duties.
5. Achieve performance in sales KPIs, including annual sales exceeding 80 million yen.
6. Execute Boucheron's selling ceremony and personalize customer interactions.
7. Propose and execute upselling and cross-selling strategies.
8. Sell items with a unit price of over 2 million yen.
9. Address simple customer complaints and negotiation requests.
10. Maintain connections with clients and prospects, utilizing PCRM tools effectively.
11. Understand store guidelines and processes, including tax refunds, delivery, hand-carry, cash payments, and security.
12. Utilize retail-related IT tools such as CEGID, M3, and related applications.
13. Analyze personal performance and develop action plans for growth.

1. GIA G.G. or Jewelry Coordinator certification is advantageous.

1. One-team spirit and hospitality mindset.
2. Team player and self-starter.
3. Understanding of client needs and prioritization skills.
4. Adaptability to environmental changes (resilience).
5. Multitasking ability.

Experience in luxury retail sales, particularly in jewelry or high-end fashion, is preferred.

Benefits include opportunities for professional growth within a prestigious luxury brand, training programs, and a dynamic work environment.

Boucheron fosters a culture of excellence and innovation, encouraging a spirit of collaboration and creativity. The brand values its employees' contributions and supports their professional development within the luxury fashion industry.