Boucheron Sales Associate

Boucheron, a distinguished member of the Kering Group, is renowned for its exquisite jewelry, high jewelry, and watchmaking. Established in 1858 by Frédéric Boucheron, the brand has maintained its legacy through four generations of direct descendants. As the first modern jeweler to open a boutique on the Place Vendôme, Boucheron continues to embody absolute excellence in its field.

1. Act as a brand ambassador, understanding company goals and achieving personal sales targets.
2. Provide exceptional and unique brand experiences to ensure high customer satisfaction across all touchpoints.
3. Master daily boutique operations and proactively propose improvements.
4. Engage in customer service and sales operations, including client management and customer service reception.
5. Achieve sales KPIs, with an annual sales target exceeding 100 million yen.
6. Consistently meet monthly sales goals through comprehensive product knowledge and superior customer service.
7. Master sales procedures including greeting, discovery, persuasion, closing, and development.
8. Approach customers based on their needs and purchasing motivations, handling negotiations and complaints smoothly.
9. Stay informed about industry trends and competitor activities, sharing insights with the team.
10. Maintain connections with clients and prospects, adeptly using PCRM tools like DCC and MyCat.
11. Understand and comply with all Maison and group rules and operational policies.
12. Participate in daily maintenance tasks, inventory audits, price changes, and other operational duties.
13. Propose operational improvements proactively.

1. Intellectual curiosity and a passion for learning.
2. Understanding of client needs.
3. Ability to prioritize effectively.
4. Adaptability to environmental changes (resilience).
5. Multitasking ability.

1. Exceptional customer service skills.
2. Strong sales techniques.
3. Proficiency in client relationship management tools.
4. Operational compliance and improvement skills.
5. Knowledge of industry trends and competitor activities.

Experience in luxury retail sales, particularly in jewelry or watches, is preferred.

Jewelry-related certifications such as GIA G.G. or Jewelry Coordinator are advantageous.

Boucheron is celebrated for its bold and free-spirited style, continually creating classics for the next generation. The brand fosters an environment where creativity and innovation are encouraged, aligning with its heritage of excellence and craftsmanship.