Boucheron Executive Sales Associate

Boucheron, a distinguished name in the realm of luxury jewelry, is part of the esteemed Kering Group, a global leader in luxury fashion. As an employer, Boucheron is renowned for its commitment to excellence, innovation, and the cultivation of talent within a supportive and dynamic environment. The brand prides itself on its rich heritage and dedication to crafting exquisite pieces that embody elegance and sophistication.

1. Act as a brand ambassador, understanding company goals and missions to achieve individual sales targets.
2. Deliver exceptional and unique brand experiences at all touchpoints to ensure high customer satisfaction.
3. Master daily boutique operations and proactively propose improvements.
4. Engage in customer service and sales activities, including operations, customer management, and customer service reception.
5. Achieve required performance in sales KPIs, including an annual sales target of over 120 million yen.
6. Execute sales independently and provide excellent customer experiences within the boutique.
7. Implement and personalize Boucheron's selling ceremony, and propose and execute upselling and cross-selling strategies.
8. Sell items priced at over 2 million yen and handle simple customer complaints and negotiations.
9. Respond to basic customer discount requests.
10. Maintain connections with clients and prospects, utilizing PCRM tools such as DCC and MyCat.
11. Understand store guidelines and processes, including tax refunds, shipping, hand-carry, cash payments, and security.
12. Proficiently use retail-related IT tools, including CEGID, M3, and apps.
13. Analyze personal performance and develop and execute action plans for growth.

1. Possession of jewelry-related qualifications such as GIA G.G. or Jewelry Coordinator is advantageous.

1. Strong team spirit and hospitality mindset.
2. Ability to work as a team player and self-starter.
3. Understanding of client needs and prioritization skills.
4. Adaptability to environmental changes (resilience).
5. Multitasking abilities.

Experience in luxury retail sales, particularly in jewelry, is required.

The position offers a comprehensive benefits package, including opportunities for professional development and growth within the luxury retail sector.

Boucheron fosters a culture of collaboration, innovation, and excellence. The workplace environment encourages creativity and supports employees in achieving their professional aspirations while upholding the brand's prestigious reputation.