Boucheron Customer Service Specialist

Tokyo • Japan

Sunday, March 1, 2026

Boucheron, a prestigious name in the luxury jewelry sector, operates under the esteemed Kering Group, known for its portfolio of illustrious brands. As an employer, Boucheron offers a dynamic and sophisticated work environment where innovation and tradition coalesce, providing opportunities for professional growth within the global luxury market.

1. Administer after-sales service, including repair intake, quotation preparation, and quality control.
2. Manage timelines and costs associated with repairs and oversee external vendors.
3. Order and manage inventory of repair parts and implement after-sales service policies.
4. Update and revise relevant manuals.
5. Handle wholesale administration, including order and delivery management, and address repair needs.
6. Manage client inquiries related to inventory, delivery, and after-sales service.
7. Coordinate with Kering Client Service to address escalated client questions and requests.

1. Ability to embody the 'One Team' spirit of Boucheron culture.
2. Proficient in facilitating smooth communication both internally and externally.
3. Capable of handling correspondence in English independently.
4. Experience with ERP systems such as M3 or SAP.
5. Experience in the jewelry industry is a plus.

1. Advanced Excel skills, including functions like IF, VLOOKUP, and PIVOT.
2. Strong communication and interpersonal skills.
3. Detail-oriented with excellent organizational abilities.

Prior experience in a similar role within the luxury sector is preferred.

Employees enjoy a comprehensive benefits package, including opportunities for professional development and a collaborative work environment.

Boucheron fosters a culture of excellence and collaboration, encouraging employees to innovate while respecting the brand's rich heritage. The company values diversity and inclusivity, creating a supportive atmosphere where team members can thrive.