Boucheron Customer Service Specialist

Tokyo • Japan

Friday, October 10, 2025

Boucheron, a distinguished name in the luxury jewelry sector, is part of the esteemed Kering Group, a global leader in luxury goods. As an employer, Boucheron is committed to fostering a collaborative and innovative work environment that encourages personal growth and professional excellence. The brand values creativity, craftsmanship, and a deep understanding of luxury, offering employees the opportunity to contribute to a legacy of elegance and sophistication.

1. Administer after-sales service including receipt and estimation of repair items.
2. Manage timelines and quality control for repairs.
3. Oversee repair pricing and cost management.
4. Coordinate with external vendors for repair services.
5. Order and manage inventory of repair parts.
6. Implement and manage purchase service introduction and operations.
7. Introduce and manage after-service policies, updating related manuals.
8. Handle wholesale administration including inquiries, order management, and repair coordination.
9. Manage consignment products and buy-back processes.
10. Process invoices related to wholesale operations.
11. Act as a liaison for client service inquiries escalated from Kering Client Service, coordinating with relevant departments.

1. Ability to embody the 'One Team' spirit of Boucheron culture.
2. Proficient in facilitating smooth communication both internally and externally.
3. Competent in handling correspondence in English independently.
4. Experience with ERP systems such as M3 or SAP.
5. Experience in the jewelry industry is advantageous.

1. Advanced Excel skills, including functions like IF, VLOOKUP, and PIVOT for reporting.
2. Strong communication and interpersonal skills.
3. Detail-oriented with excellent organizational abilities.
4. Problem-solving skills and ability to handle escalated client inquiries.

Experience in client services or a similar role within the luxury sector is required. Familiarity with ERP systems and advanced Excel skills are essential.

Employees enjoy a dynamic work environment with opportunities for professional development and growth within the luxury sector.

Boucheron promotes a culture of collaboration and innovation, encouraging employees to work together as 'One Team' to achieve excellence. The company values creativity, craftsmanship, and a deep understanding of luxury, creating a workplace where employees can thrive and contribute to the brand's prestigious legacy.