Bottega Veneta Retail Operations and Customer Service Specialist

Tokyo • Japan

Wednesday, January 29, 2025

Bottega Veneta, a distinguished name in the luxury fashion industry since 1966, is renowned for its innovative craftsmanship and commitment to individuality. Rooted in the rich cultural heritage of Italy, the brand maintains a global perspective, offering an inclusive environment with exclusive products. As part of the Kering Group, Bottega Veneta benefits from the resources and prestige of a leading luxury conglomerate, providing employees with unparalleled opportunities for growth and development.

1. Collaborate with the Kering Customer Service team to deliver solutions based on established policies and guidelines.
2. Address and resolve customer complaints, ensuring satisfaction and fostering positive relationships.
3. Assist with order placement, tracking, returns, exchanges, and refunds.
4. Work with the Retail Operations Assistant Manager to identify and implement improvements in store operations.
5. Provide operational support by managing store supplies, uniforms, and databases.
6. Assist with administrative tasks, including invoice management.

1. Minimum of 3 years of experience in the retail industry, with luxury experience preferred.
2. Strong customer service and communication skills.
3. Proficiency in Microsoft Office Suite, including Word, Excel, and PowerPoint.
4. Native proficiency in Japanese, with English proficiency considered an asset.

1. Excellent team collaboration and stakeholder management.
2. Proactive problem-solving and self-management in ambiguous situations.
3. Meticulous attention to detail.
4. Effective communication with store personnel and stakeholders.

A minimum of three years in the retail sector, with a preference for experience in luxury retail environments.

Employees enjoy a comprehensive benefits package, including opportunities for professional development and career advancement within a prestigious global luxury brand.

Bottega Veneta fosters a culture of creativity and individuality, encouraging employees to innovate and excel in a supportive and inclusive environment. As part of the Kering Group, the brand offers a dynamic workplace where diversity and collaboration are celebrated.