Bottega Veneta Retail Operations & Customer Service Specialist

Tokyo Japan

Friday, January 24, 2025

Bottega Veneta, a distinguished name in the realm of luxury fashion, has been inspiring individuality through its innovative craftsmanship since 1966. Originating from Vicenza, the brand is deeply rooted in Italian culture while embracing a global perspective. As part of the esteemed Kering Group, Bottega Veneta offers an inclusive environment with exclusive products, embodying both a feeling and an aesthetic that resonates worldwide.

1. Collaborate with the Kering Customer Service team to provide solutions based on established policies and guidelines.
2. Address and resolve customer complaints or concerns, ensuring satisfaction and maintaining positive relationships.
3. Assist with order placement, tracking, returns, exchanges, and refunds.
4. Identify opportunities for improvement in store operations in collaboration with the Retail Operations Assistant Manager.
5. Provide operational support by ordering store supplies, managing uniforms, and maintaining the store database.
6. Assist with administrative tasks, including invoice management.

1. Minimum of 5 years of experience in the retail industry, with luxury experience considered advantageous.
2. Strong customer service and communication skills.
3. Solid understanding of retail operations.
4. Proficiency in Microsoft Office Suite, including Word, Excel, and PowerPoint.
5. Native proficiency in Japanese and proficiency in English is advantageous.

1. Excellent team collaboration and stakeholder management.
2. Proactive problem-solving attitude and ability to manage ambiguities.
3. Attention to detail.
4. Effective communication with stores and other stakeholders.

A minimum of 5 years in the retail industry, preferably with experience in luxury fashion.

Competitive benefits package including opportunities for professional development within a prestigious luxury brand.

Bottega Veneta fosters a culture of creativity and innovation, where individuality is celebrated and a global outlook is embraced. The brand values inclusivity and excellence, providing a dynamic environment where employees can thrive and contribute to the brand's legacy.