Bottega Veneta Private Client Advisor

Bottega Veneta, a distinguished brand under the Kering Group, has been inspiring individuality with its innovative craftsmanship since 1966. Rooted in Italian culture yet maintaining a global outlook, Bottega Veneta is renowned for its exclusive products and inclusive brand ethos. As part of Kering, a global luxury group, the brand offers its employees a dynamic environment with endless opportunities for growth and development.

1. Increase the number of Very Important Clients (VICs) in the database and ensure their engagement and retention.
2. Meet and exceed monthly sales goals and KPIs through client outreach, developing new clients via appointments and consignments, and informing clients of new collection deliveries, in-store events, and relevant brand initiatives.
3. Utilize the Bottega Veneta Client Journey and other selling techniques such as cross-selling, multiple selling, and upselling to maximize each transaction and improve KPIs.
4. Establish and nurture strong relationships with all clients, routinely updating and maintaining client profile records.
5. Maintain an open, learning attitude by continuously seeking and receiving feedback from colleagues and management.
6. Sustain a high level of product knowledge on all collections by utilizing various training resources provided by the company.
7. Assist management with basic store opening and closing procedures, maintain visual standards including merchandise presentation, signage, lighting, and general maintenance as requested.
8. Comply with all company policies and procedures.
9. Maintain an environment where all associates are treated fairly and with dignity and respect.

1. At least 7 years of previous retail sales experience in a customer service-related field, preferably in a luxury environment.
2. Ability to consistently achieve and exceed sales goals and KPIs.
3. Demonstrated ability to build and maintain a loyal client following.
4. Genuine interest in fashion and industry trends.
5. Exhibits a strong work ethic, leadership skills, and high energy level.
6. Team-oriented with strong verbal and written communication skills.
7. Maintains a polished and well-groomed appearance at all times.
8. Luxury retail sales experience preferred.
9. Ability to be mobile on the sales floor for extended periods.
10. Ability to climb a ladder and lift packages weighing 5-8 lbs. regularly.

1. Client relationship management
2. Sales and KPI achievement
3. Product knowledge
4. Communication skills
5. Team collaboration
6. Leadership abilities

A minimum of 7 years in retail sales, with a focus on customer service, preferably within the luxury sector.

The position offers a stimulating and fulfilling workplace environment with opportunities for talent development and internal mobility within the Kering Group.

Bottega Veneta, as part of the Kering Group, fosters a diverse and inclusive workplace culture. The company values diversity in all its forms and is committed to providing equal opportunities for all employees, encouraging them to reach their full potential.