Bottega Veneta Junior Quality Customer Service Specialist

Montebello Vicentino • Italy

Monday, April 28, 2025

Bottega Veneta, a prestigious brand under the Kering Group, is renowned for its dedication to craftsmanship and innovation since 1966. With its roots in Vicenza, Italy, the brand embodies Italian cultural heritage while maintaining a global perspective. As part of the Kering Group, Bottega Veneta offers employees the opportunity to thrive within a leading luxury conglomerate committed to fostering talent and promoting internal mobility.

1. Manage assistance requests from Regional Customer Service, Stores, and Customer Care.
2. Oversee the progress of orders and work related to the repair of goods owned by third-party clients and/or Bottega Veneta stores.
3. Monitor the status of repairs with third-party suppliers.
4. Support the IT team in the development and follow-up of After Sales projects.
5. Create reports concerning returns.

1. Bachelor's or Master's degree in Management Engineering or related Economic fields.
2. 1-3 years of experience in similar roles.

1. Proficiency in written and spoken English.
2. Strong knowledge of Microsoft Office Suite (Excel, PowerPoint).
3. Familiarity with management systems AS400 and Stealth 3000; knowledge of Qlickview reporting is a plus.
4. Excellent communication and interpersonal skills, team-oriented and adaptable.
5. Attention to detail and precision.

1-3 years of experience in similar roles within customer service or quality management.

Bachelor's or Master's degree in Management Engineering or related Economic fields.

Opportunity to join a global luxury group with endless possibilities for learning and growth. Commitment to talent development and internal mobility.

Bottega Veneta, as part of the Kering Group, fosters a culture of creativity and individuality. The company values diversity in all its forms and is committed to providing a stimulating and fulfilling work environment. Employees are encouraged to develop leadership skills and reach their full potential.