Bottega Veneta Global Client Engagement Director

Milan • Italy

Sunday, March 1, 2026

Bottega Veneta, a distinguished name in luxury fashion, is part of the esteemed Kering Group, a global leader in apparel and accessories. Known for inspiring individuality through innovative craftsmanship since 1966, Bottega Veneta is rooted in Italian culture while maintaining a global outlook. The brand is celebrated for its inclusive ethos and exclusive products, offering a unique blend of feeling and aesthetic.

1. Develop and implement a global client development strategy aligned with brand values and commercial goals.
2. Communicate the strategic vision to stakeholders and foster cross-functional collaboration.
3. Manage a comprehensive Worldwide Client Engagement Calendar.
4. Define a seamless client journey across all brand touchpoints.
5. Create core pillars for the Retail Client Experience to enhance in-store interactions.
6. Design and deploy 360° activations and animations to enrich client engagement.
7. Oversee and enhance one-to-one clienteling strategies within stores.
8. Establish KPIs to maximize ROI of client development initiatives.
9. Partner with internal stakeholders to evolve clienteling tools and lead training programs.
10. Implement global client feedback mechanisms and use insights for targeted action plans.
11. Lead the global CRM campaign calendar and optimize campaign effectiveness through personalization and data-driven insights.

1. Minimum 10 years of experience in client engagement roles within the luxury retail industry.
2. Proven leadership in managing cross-regional initiatives.
3. Experience in designing bespoke experiences for clients across multiple channels.

1. Creative mindset with refined aesthetic sensibility.
2. Robust analytical skills.
3. Excellent communication and interpersonal skills.
4. International experience across multiple luxury markets.
5. Fluency in English; proficiency in additional languages is a strong asset.

A minimum of 10 years in client engagement roles within the luxury retail industry, with proven leadership in managing cross-regional initiatives.

Opportunity to join a global luxury group with endless possibilities for learning and growth. The company promotes talent development and internal mobility, fostering a stimulating and fulfilling workplace environment.

Bottega Veneta, as part of the Kering Group, is committed to building a diverse workforce. The company values diversity in all its forms, believing it enriches the workplace and fosters adaptability in a changing world. As an Equal Opportunity Employer, it welcomes applications from all qualified candidates.