Bottega Veneta Global Client Engagement Director

Bottega Veneta, a distinguished name in luxury fashion, is renowned for its commitment to individuality and innovative craftsmanship since 1966. Rooted in Italian culture with a global perspective, Bottega Veneta is part of the esteemed Kering Group, a conglomerate that champions creativity and sustainability in the luxury sector. As an employer, Bottega Veneta offers a stimulating environment where talent development and internal mobility are prioritized, fostering a culture of leadership and growth.

1. Develop and implement the global client development strategy across all markets, ensuring alignment with brand values and commercial goals.
2. Communicate the vision effectively to stakeholders and foster cross-functional collaboration.
3. Manage a comprehensive Worldwide Client Engagement Calendar supporting strategic business priorities.
4. Define a seamless client journey across all touchpoints, including boutiques, events, and online platforms.
5. Design and deploy 360° activations and in-store animations to enhance engagement and storytelling.
6. Oversee and enhance one-to-one clienteling strategies within stores, ensuring excellence in execution.
7. Establish KPIs to maximize ROI of client development initiatives and store-level activations.
8. Lead training programs for regional and local teams to optimize clienteling tools.
9. Roll out global client feedback mechanisms and use insights for targeted action plans.
10. Lead the global CRM campaign calendar in collaboration with cross-functional teams.
11. Optimize CRM campaigns through personalization and data-driven insights to drive revenue and engagement.

1. Minimum 10 years of experience in client engagement roles within the luxury retail industry.
2. Proven leadership in managing cross-regional initiatives and aligning stakeholders.
3. Experience in designing bespoke experiences for clients across multiple channels.

1. Creative mindset with a refined aesthetic sensibility.
2. Robust analytical skills.
3. Excellent communication and interpersonal skills.
4. Fluency in English; proficiency in additional languages is an asset.

International experience working across multiple luxury markets is required.

Bottega Veneta offers a dynamic work environment with opportunities for professional growth and development within the Kering Group. The company is committed to diversity and inclusion, providing a workplace where all employees can thrive.

Bottega Veneta fosters a culture of creativity, individuality, and inclusivity. As part of the Kering Group, the brand is dedicated to promoting leadership skills and helping employees reach their full potential in a diverse and stimulating environment.