Bottega Veneta EMEA Client Care Advisor

Milan • Italy

Monday, March 24, 2025

Bottega Veneta, a distinguished name in luxury fashion, has been inspiring individuality with innovative craftsmanship since 1966. Rooted in Italian culture and born in Vicenza, the brand maintains a global outlook while offering exclusive products. As part of the Kering Group, Bottega Veneta benefits from the resources and prestige of a leading global luxury conglomerate, committed to fostering talent and diversity within its workforce.

1. Act as a Brand Ambassador, embodying the values and ethos of Bottega Veneta.
2. Support clienteling activities to ensure customer engagement and satisfaction.
3. Provide personalized recommendations based on client preferences.
4. Stay informed and updated on product details, brand information, collections, and procedures.
5. Ensure timely follow-ups and resolutions of customer issues to create a positive brand impression.
6. Handle inbound calls, emails, live chats, and social media messages promptly.
7. Assist with online, in-store operations, and omnichannel services.
8. Ensure accurate collection and regular updating of client data in the system.
9. Handle customer feedback and resolve complaints.
10. Provide support for after-sales services.

1. Fluency in French, Italian, and English, both oral and written.
2. Previous experience in luxury retail or hospitality industry is advantageous.

1. Client-centric approach with excellent problem-solving abilities.
2. Exceptional written and verbal communication skills.
3. Strong attention to detail and organizational skills.
4. Proficiency in computer systems and familiarity with IT tools.

Previous experience in luxury retail or the hospitality industry is considered a plus.

Bottega Veneta, as part of the Kering Group, offers a stimulating and fulfilling workplace environment with opportunities for talent development and internal mobility.

Bottega Veneta fosters a workplace culture that values creativity, individuality, and diversity. As part of the Kering Group, the brand is committed to building a diverse workforce and promoting leadership skills, ensuring that employees can reach their full potential.