Bottega Veneta Client Care Advisor

Milan • Italy

Wednesday, March 19, 2025

Bottega Veneta, a distinguished name in luxury fashion, has been inspiring individuality through innovative craftsmanship since its inception in 1966. Rooted in Italian culture and born in Vicenza, the brand maintains a global outlook while offering exclusive products. As part of the Kering Group, Bottega Veneta benefits from the resources and support of a leading global luxury conglomerate, dedicated to fostering talent and promoting internal mobility.

1. Act as a Brand Ambassador, embodying the values and ethos of Bottega Veneta.
2. Support clienteling activities to ensure customer engagement and satisfaction.
3. Provide personalized recommendations based on client preferences.
4. Stay informed and updated on product details, brand information, collections, and procedures across channels.
5. Ensure timely follow-ups and resolutions of customer issues to create a positive brand impression.
6. Handle inbound calls, emails, live chats, and social media messages promptly.
7. Assist with online, in-store operations, and omnichannel services.
8. Ensure accurate collection and regular updating of client data in the system.
9. Handle customer feedback and resolve complaints.
10. Provide support on after-sales services.

1. Fluency in French, Italian, and English, both oral and written.

1. Client-centric approach with excellent problem-solving abilities.
2. Exceptional written and verbal communication skills.
3. Strong attention to detail and organizational skills.
4. Proficiency in computer systems and familiarity with IT tools.

Previous experience in luxury retail or the hospitality industry is advantageous.

Opportunity to join a global luxury group with endless possibilities for learning and growth. Commitment to fostering internal mobility and talent development.

Bottega Veneta, as part of the Kering Group, promotes a stimulating and fulfilling workplace environment. The company values diversity in all its forms, believing it enriches the workplace and fosters adaptability in a changing world. As an Equal Opportunity Employer, Bottega Veneta welcomes applications from all qualified candidates, regardless of their background.