Bottega Veneta Client Care Advisor

Milan • Italy

Friday, February 21, 2025

Bottega Veneta, a distinguished name in the luxury fashion industry, has been inspiring individuality through innovative craftsmanship since its inception in 1966. Originating from Vicenza, the brand is deeply rooted in Italian culture while embracing a global perspective. As part of the Kering Group, Bottega Veneta offers an inclusive environment with exclusive products, embodying both a unique aesthetic and an evocative experience.

1. Act as a Brand Ambassador, embodying the values and ethos of Bottega Veneta.
2. Support clienteling activities to ensure customer engagement and loyalty.
3. Provide personalized recommendations based on client preferences, enhancing the overall client experience.
4. Stay informed and updated on product details, brand information, and collections across all channels.
5. Ensure timely follow-ups and resolutions of customer issues to create a positive brand impression.
6. Promptly handle inbound calls, emails, live chats, and social media messages.
7. Assist with online and in-store operations, as well as omnichannel services.
8. Ensure accurate collection and regular updating of client data in the system.
9. Handle customer feedback and resolve complaints effectively.
10. Provide support for after-sales services.

1. Fluency in French, Italian, and English (oral and written).
2. Previous experience in luxury retail or the hospitality industry is advantageous.

1. Client-centric approach with strong problem-solving abilities.
2. Excellent written and verbal communication skills.
3. Strong attention to detail and organizational skills.
4. Proficiency in computer systems and familiarity with IT tools.

Experience in luxury retail or hospitality is preferred, demonstrating a client-focused approach.

Competitive benefits package including opportunities for professional development within a prestigious brand.

Bottega Veneta fosters a culture of creativity and individuality, deeply rooted in Italian heritage while maintaining a global outlook. The brand values inclusivity and exclusivity, offering a unique environment where employees can thrive and contribute to its innovative legacy.