Bottega Veneta Client Advisor

Bottega Veneta is an Italian luxury house renowned for its artisanal leather goods, discreet elegance and signature intrecciato weave. The brand is part of the Kering luxury group and is known for combining craftsmanship with contemporary creativity. As an employer, it emphasizes product mastery, client service excellence and internal talent development within a global luxury network.

1. Achieve and exceed monthly sales targets and KPIs through proactive client outreach, appointments and consignments; promote new collections, in‑store events and brand initiatives.
2. Execute the Bottega Veneta Client Journey and advanced selling techniques (cross‑selling, multiple selling, upselling) to maximise transaction value and conversion.
3. Develop, update and maintain accurate client profiles and CRM records to build a loyal client base and support personalised service.
4. Sustain exceptional product knowledge (technical and inspirational) across all collections and apply that knowledge in client interactions.
5. Support store operational tasks including basic opening/closing procedures, cycle counts, light maintenance and maintaining visual merchandising standards.
6. Model professional behaviour and comply with company policies while contributing to an inclusive, respectful workplace.

1. 1–2 years of retail sales experience in a customer‑facing role; prior luxury retail experience strongly preferred.
2. Proven ability to consistently meet and exceed sales goals and KPI targets.
3. Demonstrated success in building and maintaining a loyal client following.
4. Genuine interest in fashion and awareness of industry trends and news.
5. Polished personal presentation and professional grooming at all times.
6. Strong verbal and written communication skills with a client‑centric attitude.
7. Ability to remain mobile on the sales floor for extended periods and to perform light lifting (5–8 lbs) and ladder tasks as required.
8. Availability to work closing shifts (minimum three times per week), at least three Saturdays per month, two Sundays per month, annual inventory and the entire holiday season.

1. Bottega Veneta Client Journey
2. Clienteling and CRM maintenance
3. Cross‑selling and upselling
4. Appointment booking and client outreach
5. Product knowledge (luxury leather goods and collections)
6. Visual merchandising and presentation
7. KPI‑driven sales techniques
8. Strong verbal and written communication

1–2 years of previous retail sales experience in a customer service role; luxury retail experience preferred.

High school diploma or equivalent; some college or retail/vocational coursework preferred.

Bottega Veneta blends Italian artisanal tradition with contemporary creativity, fostering a workplace that values craftsmanship, discretion and client service. As part of the Kering group, the brand promotes talent development, internal mobility and a commitment to diversity and inclusion.