Blancpain Watchmaking Workshop Manager - Customer Service

Le Sentier • Switzerland

Monday, June 30, 2025

Blancpain, a prestigious name in the world of luxury watchmaking, is renowned for its commitment to tradition and innovation. As part of the Swatch Group, Blancpain benefits from the resources and global reach of one of the largest conglomerates in the luxury watch industry. The brand is dedicated to crafting timepieces of exceptional quality and timeless elegance.

1. Oversee the daily operations of the watchmaking workshop, ensuring high standards of craftsmanship and efficiency.
2. Manage a team of skilled watchmakers, providing guidance and support to optimize performance.
3. Coordinate with the customer service department to ensure timely and satisfactory resolution of client inquiries and repairs.
4. Implement quality control measures to maintain the brand's reputation for excellence.
5. Develop and maintain relationships with suppliers and partners to ensure the availability of necessary materials and tools.
6. Monitor and report on workshop performance metrics, identifying areas for improvement and implementing solutions.

1. Proven experience in watchmaking or a related field, with a strong understanding of luxury watch craftsmanship.
2. Demonstrated leadership abilities and experience managing a team.
3. Excellent organizational and communication skills.
4. Proficiency in French and English.

1. Expertise in watchmaking techniques and tools.
2. Strong leadership and team management skills.
3. Effective communication and interpersonal skills.
4. Problem-solving and decision-making abilities.

A minimum of 5 years of experience in watchmaking or a related field, with at least 2 years in a supervisory role.

A degree or certification in watchmaking or a related discipline is preferred.

Comprehensive benefits package including health insurance, retirement plans, and employee discounts on luxury products.

Blancpain fosters a culture of excellence, precision, and innovation. Employees are encouraged to pursue their passion for horology in a collaborative and supportive environment, where tradition meets cutting-edge technology.