Blancpain Technical Coordinator, Customer Service

Le Sentier • Switzerland

Monday, April 14, 2025

Blancpain, a prestigious brand within the Swatch Group, is renowned for its dedication to traditional watchmaking excellence and innovation. As a leader in the luxury watch industry, Blancpain offers a unique opportunity to work within a company that values heritage, craftsmanship, and cutting-edge technology.

1. Coordinate technical support for customer service operations.
2. Ensure timely and effective communication between technical teams and customer service representatives.
3. Monitor and report on service metrics and performance indicators.
4. Develop and implement process improvements to enhance service quality.
5. Provide technical training and support to customer service staff.

1. Bachelor's degree in a relevant field or equivalent experience.
2. Proven experience in a technical coordination role, preferably within the luxury goods sector.
3. Strong understanding of technical processes and customer service operations.

1. Excellent communication and interpersonal skills.
2. Strong organizational and multitasking abilities.
3. Proficiency in technical problem-solving and process improvement.
4. Fluency in French and English.
5. Proficiency in relevant software and tools.

A minimum of 3 years in a technical coordination or similar role, ideally within the luxury watch or related industry.

Bachelor's degree in a relevant field or equivalent experience.

Competitive salary package, professional development opportunities, and a collaborative work environment.

Blancpain fosters a culture of precision, innovation, and excellence. Employees are encouraged to pursue their passions and contribute to the brand's legacy of craftsmanship and innovation. The work environment is collaborative, with a strong focus on quality and continuous improvement.