Blancpain Customer Service Workshop Manager

Le Sentier • Switzerland

Monday, September 1, 2025

Blancpain, a prestigious name in the luxury watchmaking industry, is renowned for its commitment to excellence and innovation. As part of the Swatch Group, Blancpain benefits from the resources and global reach of one of the world's largest watchmaking conglomerates, while maintaining its unique heritage and dedication to craftsmanship.

1. Oversee the daily operations of the customer service workshop.
2. Ensure the highest standards of quality control are maintained.
3. Coordinate with various departments to streamline service processes.
4. Manage a team of skilled watchmakers and technicians.
5. Develop and implement strategies to improve customer satisfaction.
6. Monitor and report on workshop performance metrics.

1. Proven experience in a managerial role within the watchmaking industry.
2. In-depth knowledge of horology and luxury timepieces.
3. Strong leadership and team management skills.

1. Excellent organizational and multitasking abilities.
2. Proficiency in quality control and assurance processes.
3. Strong communication and interpersonal skills.

A minimum of 5 years of experience in the luxury watchmaking industry, with at least 2 years in a managerial position.

A degree in horology or a related field is preferred.

Competitive benefits package, including health insurance, retirement plans, and employee discounts on luxury timepieces.

Blancpain fosters a culture of precision, innovation, and dedication to the art of watchmaking. Employees are encouraged to pursue excellence and are supported in their professional development within a collaborative and respectful environment.