Blancpain Customer Service Assistant

Le Sentier • Switzerland

Friday, December 20, 2024

Blancpain, a prestigious name in the horology industry since 1735, is renowned for crafting exceptional timepieces. As part of the Swatch Group, Blancpain upholds a legacy of innovation and excellence, driven by a team of passionate and skilled professionals. The brand is committed to maintaining the highest standards of craftsmanship and customer satisfaction.

1. Manage the administrative flow of watch repairs from reception at the Le Sentier site to return shipment.
2. Ensure the smooth flow of parts throughout the entire repair process within the manufacture.
3. Act as the point of contact for B2B and private clients regarding ongoing repairs.
4. Ensure the quality of information provided, including estimates, invoices, and timelines.
5. Handle all inquiries related to repairs, including additional information requests and first-level complaints.
6. Monitor and transmit specific cases to Customer Care and management.

1. Commercial training (CFC or equivalent) with 3 to 5 years of experience in a similar role.
2. Fluency in French and German (C1 level), and proficiency in English (minimum B1 level). Knowledge of an additional language is advantageous.
3. Strong organizational skills with the ability to work autonomously.
4. Excellent analytical and decision-making abilities to provide effective solutions.
5. Team player with strong interpersonal skills and a customer service orientation.
6. Proficiency in standard office software; knowledge of SAP is a plus.

1. Administrative management
2. Client communication
3. Problem-solving
4. Team collaboration
5. Multilingual proficiency
6. IT proficiency

3 to 5 years of experience in a similar customer service role within the luxury sector.

Commercial training (CFC or equivalent).

Competitive benefits package including opportunities for professional development within a prestigious brand.

Blancpain fosters an inclusive and dynamic work environment where innovation and excellence are celebrated. The company values diversity and encourages applications from all qualified individuals, regardless of gender.