Blancpain Customer Service Assistant

Le Brassus • Switzerland

Friday, October 17, 2025

Blancpain, a prestigious name in the world of haute horlogerie, is renowned for its commitment to craftsmanship and innovation. As part of the Swatch Group, Blancpain benefits from the extensive resources and global reach of one of the largest watchmaking conglomerates. The brand is dedicated to preserving the art of traditional watchmaking while continuously pushing the boundaries of design and technology.

1. Assist in the coordination of customer service activities within the Heritage workshop.
2. Liaise with clients to ensure their needs are met with precision and efficiency.
3. Manage and track customer service inquiries and ensure timely responses.
4. Support the workshop team in maintaining high standards of service excellence.
5. Contribute to the continuous improvement of customer service processes.

1. Previous experience in customer service or a related field.
2. Familiarity with luxury goods, particularly in the watchmaking industry.
3. Proficiency in French and English.

1. Strong communication and interpersonal skills.
2. Attention to detail and a commitment to quality.
3. Ability to work collaboratively in a team environment.
4. Proficiency in Microsoft Office Suite.

A minimum of 2 years in a customer service role, preferably within the luxury sector.

Bachelor's degree in Business Administration or a related field is preferred.

Comprehensive benefits package including health insurance, retirement plans, and employee discounts on luxury products.

Blancpain fosters a culture of excellence and innovation, where tradition meets modernity. The company values meticulous craftsmanship and encourages a collaborative environment where employees are empowered to contribute to the brand's legacy.