Blancpain Boutique Manager

Kuala Lumpur • Malaysia

Tuesday, December 24, 2024

Blancpain, a prestigious brand under the umbrella of Swatch Group, offers an unparalleled opportunity to work with one of the world's leading watch manufacturers. The Swatch Group, renowned for its extensive portfolio of 17 distinguished watch brands, including Omega, Longines, and Tissot, is a global leader in the luxury watch industry. With a commitment to innovation and excellence, the Group also engages in the production and sale of jewelry, watch movements, and components, while pioneering advancements in nanomechanical and nanoelectronic technologies.

1. Deliver an exceptional shopping experience to customers.
2. Achieve sales targets by identifying customer needs, recommending suitable products, and closing sales.
3. Assist the Boutique Manager in monitoring sales targets and motivating staff to meet these goals.
4. Collaborate with the team to achieve sales objectives.
5. Perform customer relationship management and coordinate activities with management, ensuring accurate entry of customer data.
6. Oversee walk-in customer repair services and ensure staff follow-up on each service.
7. Guide staff in delivering exemplary quality customer service.
8. Ensure watches are merchandised according to guidelines.
9. Accurately compile and file sales and stock reports, as well as customer service documents.
10. Submit staff attendance and overtime claims promptly.
11. Ensure all staff are informed of important messages and emails to maintain smooth retail operations.

1. Minimum of 5 years experience in a luxury retail boutique, with at least 2 years in a senior or supervisory role within the luxury industry.
2. Strong sales background in the luxury sector.
3. Collaborative approach with the ability to foster teamwork and a proactive attitude.
4. Entrepreneurial spirit to develop business and build long-lasting client relationships.
5. Deep understanding of client needs and priorities, both internal and external.
6. Intellectual curiosity and a passion for learning.

1. Strong interest in Fine Watchmaking and Arts de Vivre.
2. Proficiency in Excel, Word, and SAP.
3. Fluency in English.

A minimum of 5 years in luxury retail, with 2 years in a supervisory capacity.

Competitive benefits package, including opportunities for professional development and growth within the Swatch Group.

Blancpain and the Swatch Group foster a culture of innovation, excellence, and collaboration. Employees are encouraged to develop their skills and pursue their passions within a supportive and dynamic environment that values both tradition and cutting-edge technology.