Berluti IT Operations Manager

Tokyo • Japan

Tuesday, June 24, 2025

Berluti, a distinguished member of the LVMH conglomerate, is renowned for its exquisite craftsmanship in luxury fashion and leather goods. As part of the LVMH family, Berluti offers a dynamic and innovative work environment that fosters creativity and excellence, providing employees with unparalleled opportunities to grow within the luxury sector.

1. Plan, organize, and control IT operations to ensure business continuity across stores, head office, and warehouses.
2. Supervise on-site and helpdesk support teams, ensuring optimal service quality and managing relationships with service providers.
3. Effectively manage IT projects, including scope, budget, and progress, in alignment with the Berluti Core Model.
4. Ensure data, systems, and network security.
5. Oversee asset management.
6. Collaborate with the central team to define and apply Berluti standards and features.
7. Organize training for users on security, collaborative tools, and data protection topics.
8. Work closely with LVMH Japan IT teams, local partners, and Global IT Teams to lead, build, manage, and enhance solution architectures.
9. Serve as the primary local contact for global IT teams regarding application testing, rollouts, and support.
10. Facilitate communication between global teams and local users.
11. Assist with application deployments, ensuring minimal disruption.
12. Provide initial troubleshooting and escalate complex issues.
13. Ensure local compliance with global IT standards.
14. Proactively manage and engage the relationship with management.
15. Ensure Business Partner expectations are met by the Global IT Team.
16. Build strong relationships with business stakeholders and senior management.
17. Identify opportunities to improve operation processes.
18. Timely communication with management.
19. Act as an escalation point for critical/high business impact incidents.
20. Manage application and vendor performance.
21. Govern and standardize the support process to ensure service level achievement, in alignment with Berluti Global technology guidelines.
22. Work closely with business units to identify local business needs that may require Central support.
23. Manage IT Budget for Japan.
24. Represent Berluti in LVMH Japan IT meetings.

1. Extensive experience in IT Operations Management, including User Support, infrastructure, network, and security.
2. Familiarity with IT Service Management principles and best practices (e.g., ITIL) for incident, problem, and change management.
3. Strong analytical and problem-solving skills.
4. Solid understanding of application support processes and methodologies.
5. Experience working in a multinational environment with complex organizations and distributed teams.
6. Excellent communication and interpersonal skills.
7. Project Management skills are a plus.
8. General understanding of the tech culture in retail.

1. Fluent in Japanese and professional proficiency in English.
2. Entrepreneurial mindset.
3. Hands-on approach.
4. Open-mindedness.
5. Proactive and innovative thinking.

Minimum of 5 years in IT Operations Management.

Berluti offers a hybrid working mode, allowing flexibility between remote and in-office work, along with opportunities for career evolution within the LVMH group.

Berluti fosters a culture of innovation and excellence, encouraging an entrepreneurial mindset and proactive approach among its employees. The company values open-mindedness and hands-on involvement, promoting a collaborative and dynamic work environment.