Berluti Head of Retail Training EMEA

Paris • France

Tuesday, December 9, 2025

Berluti, the singular masculine Maison within the LVMH Group, was established in Paris in 1895. Over four successive generations of the Berluti family, the brand has honed its craft in the art of excellence and shoemaking savoir-faire, while nurturing a passion for leather and patina. Since 2005, Berluti has expanded its offerings to include leather goods, and in 2011, it launched a ready-to-wear collection. Today, Berluti offers innovative lifestyle collections that remain true to its heritage, with a focus on meticulous detail and adherence to the traditional techniques of cutting and assembly. The brand has expanded its retail presence globally, with flagship stores in major cities such as Paris, London, Shanghai, Tokyo, and New York.

1. Ensure mastery and application of Berluti's "Selling Ceremony" and "Allure Conversation" by training teams in experiential sales and unique client relationship building.
2. Deploy training programs centered around the "Allure Remarquable" collections.
3. Facilitate integration programs for new employees, ensuring immersion in Berluti's culture and values.
4. Identify training needs in collaboration with store managers, Retail Management, and the International Training Directorate.
5. Design in-person, on-field, and digital training programs using best practices and innovative tools.
6. Adapt training materials to the specific needs of each boutique.
7. Define and implement individual and group coaching programs to support talent development.
8. Co-lead with HR the in-store skills assessment program.
9. Collaborate closely with the International Training Directorate to align EMEA training strategy with global initiatives of the "Berluti Allure Academy."
10. Work with various EMEA departments (Merchandising, CRM, etc.) to ensure cohesive training efforts.
11. Measure training impact through KPIs and client experience metrics.
12. Provide regular reporting on training activities, results, and areas for improvement.
13. Share best practices and field feedback with Headquarters' Merchandising and Training teams.

1. Significant experience (minimum 5 years) in the luxury sector, ideally in footwear, leather goods, and/or ready-to-wear in an international context.
2. In-depth knowledge of sales techniques, customer service, and luxury codes.
3. Proficiency in training tools and methods.
4. Excellent command of English; proficiency in additional languages (Arabic, Italian, German, etc.) is advantageous.
5. Willingness to travel frequently across the EMEA region.
6. Proficiency in IT tools (Office Suite, LMS platforms, digital communication tools).

1. Experiential sales training
2. Client relationship management
3. Training program design
4. Cultural immersion facilitation
5. Coaching and mentoring
6. KPI analysis
7. Multilingual communication
8. Digital tool proficiency

A minimum of 5 years in the luxury industry, with a focus on footwear, leather goods, or ready-to-wear in an international setting.

Berluti is committed to recognizing and recruiting diverse talent. Specific measures are in place to support employees with disabilities.

Berluti fosters a culture of excellence and innovation, deeply rooted in its rich heritage of craftsmanship. The workplace is inclusive, supporting diversity and providing specific accommodations for employees with disabilities. Employees are encouraged to embody the brand's values and contribute to its legacy of luxury and sophistication.