Berluti CRM Assistant Intern

Paris • France

Monday, September 1, 2025

Berluti, the distinguished men's Maison within the LVMH Group, was founded in Paris in 1895. Over four generations, Berluti has mastered the art of excellence in shoemaking, expanding its passion for leather and patina. In 2005, the Maison introduced its leather goods collection, followed by ready-to-wear in 2011. Today, Berluti offers innovative lifestyle collections, including bespoke and ready-to-wear clothing, shoes, and a wide range of accessories, all rooted in the brand's meticulous attention to detail and craftsmanship. Berluti operates nearly 70 self-managed boutiques across Europe, the Middle East, the United States, and Asia, alongside approximately 30 franchised points of sale with varying degrees of customization.

1. Support CRM analyses through monthly updates of customer indicators by boutique.
2. Participate in the development of CRM action plans for each boutique.
3. Act as the liaison for European boutiques regarding CRM tool needs and centralize requirements.
4. Support the implementation of digital tools and projects in boutiques.
5. Supervise newsletter dispatches in close collaboration with the central CRM service.
6. Coordinate client events within the retail network.
7. Serve as the operational relay for boutiques in event implementation.
8. Conduct monthly qualitative and quantitative analyses of the 'customer experience' through tools like Voices and mystery shopping.

1. Bachelor's or Master's degree in Business or equivalent.
2. Fluency in English.
3. Proficiency in computer tools, especially Excel and PowerPoint.
4. Attention to detail, analytical skills, and synthesis ability.
5. Sensitivity to the luxury sector and customer service orientation.

1. Excellent communication skills.
2. Strong interpersonal skills and commercial acumen.
3. Proactive and dynamic approach.

Entry-level experience is acceptable, suitable for recent graduates or those new to the field.

Bachelor's or Master's degree in Business or equivalent.

Berluti offers a supportive environment with specific measures in place for employees with a recognized disability status (RQTH).

Berluti fosters an inclusive and dynamic workplace culture, recognizing and recruiting diverse talents. The Maison is committed to excellence and innovation, providing a collaborative environment where creativity and passion for luxury are valued.