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Berluti CRM Assistant Intern
Monday, August 18, 2025
Berluti, the distinguished men's fashion house under the LVMH conglomerate, has been a beacon of excellence since its inception in Paris in 1895. Renowned for its mastery in shoemaking and leather craftsmanship, Berluti has expanded its repertoire to include a comprehensive range of leather goods and ready-to-wear collections. The brand's commitment to innovation and tradition is evident in its global presence, with nearly 70 self-managed boutiques and 30 franchise points worldwide.
- Assist the CRM and Events Manager in enhancing the Berluti customer experience across 13 boutiques in Europe and the Middle East.
- Support CRM analyses by updating monthly customer indicators per boutique.
- Participate in developing CRM action plans for each boutique.
- Act as the liaison for European boutiques regarding CRM tools and consolidate their needs.
- Support the implementation of digital tools and projects in boutiques.
- Oversee newsletter dispatches in collaboration with the central CRM service.
- Coordinate client events within the retail network and serve as the operational contact for event execution.
- Conduct monthly qualitative and quantitative analyses of the 'customer experience,' including feedback and mystery shopping.
- Bachelor's degree (Bac +4/5) from a business school or equivalent university.
- Fluent in English.
- Proficiency in Excel and PowerPoint.
- Attention to detail and analytical skills.
- Sensitivity to the luxury sector and customer service orientation.
- Strong communication and interpersonal skills.
- Commercial acumen and quick thinking.
Entry-level position suitable for beginners.
Bachelor's degree (Bac +4/5) from a business school or equivalent university.
Berluti offers a supportive environment with specific measures to assist employees with recognized disabilities (RQTH).
Berluti fosters a culture of inclusivity and excellence, encouraging all talents to thrive. The company values the art of craftsmanship and innovation, creating a dynamic workplace where tradition meets modernity.
