Berluti CRM & Client Experience Intern

Berluti is the Maison masculine within the LVMH portfolio, renowned for its artisanal shoemaking, leatherwork and signature patina. The brand combines traditional savoir‑faire with contemporary prêt‑à‑porter and leather collections distributed through a selective global network of boutiques. As part of LVMH, Berluti operates within a luxury group that emphasizes craft, excellence and international retail presence.

1. Support the two CRM & Client Experience Project Managers in the conception, planning and execution of one‑to‑many campaigns (newsletters).
2. Contribute to the contact plan strategy and coordinate cross‑functional stakeholders from creative to delivery, liaising with markets and external agencies.
3. Set up and analyse A/B tests to optimise content performance and customer engagement; conduct competitive monitoring to inform campaign ideas.
4. Produce campaign and test performance analyses and recommendations to improve open/CTR and conversion metrics.
5. Coordinate the client events schedule with markets, participate in event operations (supplier selection, invitations, logistics) and track event KPIs (attendance, revenue, qualitative feedback).
6. Manage client gifts from production through distribution across markets, ensuring timely delivery and quality control.
7. Prepare regular reports and support documentation for internal stakeholders; maintain close collaboration with communication, VM, IS&T teams and external partners.

1. Currently enrolled in or recently graduated from a Bac+4/5 (Master’s) in business school or equivalent university programme.
2. Fluent English (Anglais courant).
3. Excellent command of Microsoft Office, with advanced Excel and PowerPoint skills.
4. Familiarity with CRM platforms; knowledge of Salesforce and Dartagnan is a plus.
5. Analytical rigour, strong attention to detail and a methodical approach to reporting.
6. Creative mindset with the ability to propose campaign ideas and test hypotheses.
7. Effective communicator with strong interpersonal skills and a client‑oriented attitude.

1. Microsoft Office
2. Excel
3. Powerpoint
4. Salesforce
5. Dartagnan
6. A/B testing

Entry‑level: suitable for candidates with little or no professional experience beyond prior internships. Prior exposure to CRM, marketing campaigns or client events through internships or academic projects is advantageous.

Bac+4/5 (Master’s level) in business school or equivalent university degree.

Specific support measures for employees with RQTH (disability recognition); Berluti certified Happy Trainees 2026.

Berluti places a premium on artisanal craftsmanship, meticulous detail and understated elegance, operating within the LVMH ecosystem that values creative excellence and global retail refinement. The Maison fosters a collaborative, project‑driven environment where interdisciplinary teamwork across markets, creative and technical teams is central.