Berluti Clienteling Project Manager

Paris • France

Friday, March 7, 2025

Berluti, a distinguished French maison under the esteemed LVMH conglomerate, was founded in Paris in 1895. Renowned for its mastery in shoemaking and leather craftsmanship, Berluti has expanded its repertoire over the years to include a comprehensive range of menswear, from ready-to-wear to bespoke collections, as well as an extensive array of accessories. The brand is celebrated for its unique spirit and remarkable style, offering a complete wardrobe for the discerning gentleman.

1. Define and implement Clienteling action plans to enhance customer relationships.
2. Develop and optimize Clienteling tools, including retail/clienteling applications like KIT and WeCom for the Chinese market.
3. Create and deliver content for Clienteling campaigns.
4. Adapt and develop CRM strategies tailored to local market specifics, such as Line in Japan and WeChat in China.
5. Establish CRM challenges to improve customer and prospect performance across specific targets.
6. Maintain CRM data quality and update calculation rules.
7. Train retail teams to enhance customer experience through clienteling tools.
8. Collaborate with the Training team to develop tailored training programs.
9. Monitor digital projects in boutiques and ensure their proper implementation by retail teams.

1. Advanced proficiency in Microsoft Office Suite, with expert-level skills in Excel.
2. Expertise in Salesforce environment is highly recommended.
3. Degree in marketing, management, or a related field.
4. Significant experience in a similar role.
5. Mastery of CRM tools and Clienteling applications.
6. Strong knowledge of international markets and local CRM practices.

1. Meticulous attention to detail and organizational skills.
2. Excellent interpersonal skills with the ability to interact effectively in multicultural contexts.
3. Autonomous and proactive project management capabilities with a strong initiative-taking ability.
4. Empathy and sensitivity to customer needs with a strong client orientation.
5. Strong written and verbal communication skills.
6. Deep understanding of retail sector dynamics with the ability to anticipate and respond to market and regional needs.

A minimum of 5 years of relevant experience is required.

Degree in marketing, management, or a related field.

Competitive benefits package including opportunities for professional development within the LVMH group.

Berluti fosters a culture of excellence and innovation, deeply rooted in its heritage of craftsmanship and luxury. The workplace environment encourages creativity, collaboration, and a commitment to delivering unparalleled customer experiences. As part of the LVMH group, Berluti offers a dynamic and multicultural setting that values diversity and professional growth.